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COMPLETE PRODUCT LIST
 
Manufacturer
Bausch & Lomb
Ciba Vision
Coopervision
Johnson & Johnson
OSI/Ocular Sciences
Wesley Jessen
LENS TYPE
1 - 2 Week Disposables
Bifocal Lenses
Color Lenses
Daily Disposables
Monthly Disposables
Toric Lenses
Vial Lenses
Special Effects
Acuvue Rebates
CIBA Rebates

 
Contact Lens Care FAQ


Q  Can I purchase colored contacts if I don't have a prescription?
A Contact lenses come in different sizes and must be fit to your eye by an eyecare professional. As a replacement lens center, we are unable to sell you contact lenses you are not already wearing successfully.
Q  Why do you ask for my Doctor's name and phone number?
A Your doctor's name and phone number allows us to verify the accuracy and current status of your prescription by contacting your doctor's office.
Q   Can I purchase one brand if I have a prescription for another?
A Contact lenses come in different sizes and must be fit to your eye by an eyecare professional. As a replacement lens center, we are unable to sell you contact lenses you are not already wearing successfully. You will need to consult your eye care professional and get a new prescription before changing your brand.
Q   What information does my prescription contain?
A Prescription information for each eye is identified as follows:

OD = Right Eye
OS = Left Eye

Product Name:
(Acuvue, Freshlook Colors, etc.)

Manufacturer:
(Johnson & Johnson, Bausch & Lomb, etc.)

Power/Sphere (SPH):
The strength or amount of correction
(a number between -20.00 and +20.00).

Base Curve (BC):
Base Curve (a number between 8.0 and 10.0).

Diameter (DIA):
Diameter or size of the lens (a number between 13.0 and 15.0).

Add Power:
Bifocal contact lenses generally contain one additional number which is the add power.

Cylinder (CYL):
Correction for Astigmatic patients (Toric lenses only).

Axis:
Correction for Astigmatic patients (Toric lenses only),
a number between 0 and 180.

A contact lens prescription is not the same as an eyeglass prescription. In addition to the lens power, your contact lens prescription contains several other pieces of information related to the size of the lens.

Your prescription will also contain an expiration date. This is typically two years from the date that the contact lenses were fitted.
Q   What if wear different types or brands of contacts in each eye?
A If you wear different brands of contacts: begin by placing the contacts for one eye in the shopping cart. The simply choose the other brand from our drop down list and add it to your cart. Once both brands have been added to your cart proceed with the checkout process.
Q   How soon will I get my lenses?
A With a large inventory of contact lenses, 90% of the lenses we sell are in stock. Shipping times are listed below and determined after the order leaves our warehouse.


Destination
Cost
Shipping Time
US Standard
$6.95
5-7 Business Days
US Express
$12.95
3-5 Business Days
Canada Express
$18.95
4-7 Business Days
International Shipping
$24.95
7-10 Business Days

Special Shipping Offers
During special promotions, Lensworld will offer FREE US Standard shipping [a value of $6.95 US]. For all International or Express shipping options, a credit of $6.95 will be subtracted from your shipping total.

Special Orders
Please bear in mind that some contact lenses (Torics, RGP and some plus (+) prescriptions) are special order or custom made to meet your specific prescription requirements. These contacts will have a longer lead time and we will make every effort to give you an accurate expected delivery time.

International Orders
We ship orders around the world everyday. To avoid unexpected customs fees or duties on your package, check with the customs department in your country about its importation policies. International shipping times do not include unforeseen customs delays.
Q   How do I ship my contacts to a different location other than my billing address?
A Our Customer Information Section is designed to have a seperate shipping and billing sections so that customers can indicate where they want their lenses shipped should it be different than their billing address.
Q   What is our policy on Returns, Exchanges, and Cancellations?
A To return or exchange your lenses to us, please obtain return authorization from one of our customer service representatives either via email or through our Live Customer Service.

All unopened contact lens boxes or vials unless specifically indicated, as "non-returnable" will be fully credited if returned within 15 days of receipt. We are unable to provide refund for open product.

Our shipping and handling charges are non-refundable.
You may cancel your order at anytime providing that the order has not been shipped. Orders already shipped are subject to the return policy outlined above.

Lenses thought to be defective will be replaced at the sole discretion of the lens manufacturers laboratory. This is because many people develop cracks or chips in their lenses due to poor handling (without their knowledge) and blame it on a manufacturers defect.

Q  Are contact lenses difficult to take care of?
A Because there are many different types of contact lenses, there are also many different methods of caring for them. At most, you would need to clean and disinfect your lenses on a daily basis, and soak them in an enzyme solution on a weekly basis. If you like contact lenses, but do not want to have to follow a cleaning/disinfecting schedule, daily disposable lenses would likely be best as they are disposed of before maintenance is required.
Q  Can I switch my brand of contact lens solution to another brand on the market?
A The contact lens solution which is recommended by your eye care professional is likely the best choice for you considering your contact lenses, contact lens care procedures, and eye condition. You should not switch to a different brand without first consulting with your eye care professional.
Q   Can I wear contact lenses while participating in sports?
A There are great advantages to wearing contact lenses for visual correction when participating in sports. Contact lenses offer athletes a competitive advantage because unlike glasses, contact stay in place through a wide variety of activities and conditions. Contacts will not steam up from perspiration, or fog up if you move from cold to warm temperatures. As well, contacts provide better peripheral vision and depth perception, while eliminating the risk of injury caused by wearing glasses while participating in sports, and making it easier to wear protective goggles.
Q   Can I wear contact lenses while swimming?
A It is recommended that contact lenses not be worn while swimming. Because contacts are hydrophilic (water-loving), they easily absorb water. When swimming, contacts will absorb the water, but will also absorb the chemicals and impurities in the water which can lead to contamination of both the lens and your eye, possibly resulting in a mild to serious eye infection.
Q   Can I wear my contact lenses while I sleep or nap?
A You should ask your eye care practitioner. There are a number of factors, including what types of lenses youčre wearing, which will need to be considered before any recommendation can be made. Until youčve discussed this you should not sleep with your contact lenses.
Q   How often should I replace my contact lenses?
A The recommended replacement schedule of lenses depends upon the type of contact lenses prescribed. Replacement varies from 1-day, 1-week, 2-weeks, 1-month, or longer. It is best to follow the prescribed replacement schedule as determined by your eye care professional.
Q   How should I store my RGP (Rigid Gas Permeable) contact lenses?
A There are two methods of storing your RGP lenses which should ensure that the lenses are properly disinfected and hydrated prior to wearing. Use a clean, dry closed rigid lens case. Four hours prior to wearing, disinfect and soak your lenses until you are ready to insert them. You can store your lenses in a contact lens solution recommended by your eye care professional, and replace the solution every 30 days. Be sure to soak and disinfect your lenses for at least 4 hours before wearing.
Q   If I am pregnant, or plan on becoming pregnant, can I continue to wear my contact lenses?
A Because of hormonal changes, dry eyes and water retention during pregnancy, your vision may be altered. Common problems are increased dryness, spots, distorted vision, blurred vision, or even hemorrhages in the eye. Contact lens wear can be reduced to lessen these problems, or lenses can be avoided completely during pregnancy. Your eye care professional can discuss these possible problems with you, and give you choices to meet your visual correction needs during pregnancy.
Q   If I have laser surgery, will I still need my glasses or contact lenses?
A Only a few patients who have laser surgery achieve 20/20 vision, so you may still need your glasses or contact lenses after the procedure. Ask your eye care professional for more information.
Q   What is the adjustment period for RGP (Rigid Gas Permeable) contact lenses?
A The adjustment period for RGP lenses varies depending on the individual, but generally takes 2-3 weeks.
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1998-2006 www.LensWorld.com All Rights Reserved.
LensWorld.com, 5500 Hovander Dr., Suite 2, Ferndale, WA 98248 Tel: 1-877-777-LENS - Fax: 1-212-500-7990

Any information provided from this website is for general purposes only.
We recommend you have your eyes examined regularly and always follow the directions
of your eye care professional. If you experience any difficulty with your contact
lenses remove them immediately and contact your eye care professional.
Contact lenses are a medical device and sold only on prescription.

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